Terms and Conditions

Privacy 
The Winnipeg Art Gallery (“WAG”) is the sole owner of the information collected on the WAG website. We will not sell, share, or rent this information with any other party. WAG will not allow customer information, "Opt-in" or otherwise, to be viewed or used by anyone other than authorized personnel filling customer orders or performing WAG customer service service providers who are contractually obligated to keep such information confidential and use it only for fulfillment of their duties for WAG.

Review our Privacy Policy in full.

Security
WAG has made all reasonable efforts to protect all sensitive, private and confidential customer information under our control from loss, misuse or alteration including use of current external firewall technology, staff access security passwords, customer passwords, and redundant accounting and audit.

Checking Out - Finalizing Your Purchase

To finalize your purchase, click the “Confirm and Finish” and your transactions will be forwarded to WAG staff to register your purchase.

To checkout click the Proceed to Checkout button and you will be taken to our SSL secure payment processing page. Enter your shipping information and then you will be able to see a summary of your order at which point you can enter your credit card information. Once payment is verified you will receive an email verifying that your order was received. Please print the order verification email for your records.

Payment Methods Credit Card Payment


WAG accepts VISA, MasterCard, and American Express. All payments must be made in Canadian currency.

Donation Receipts

Donations of $10 or more will receive a charitable receipt for income tax purposes. A receipt will be mailed within 7 working days of the donation.

Backorders

If the item you have ordered is not in stock you will be contacted by phone or email.

Studio Program Terms & Conditions

Method of Payment

WAG accepts Visa, MasterCard and American Express credit cards.

Confirmation of Registration

An email confirming your class and receipt of payment will be sent to the email address provided. All fees are due at the time of registration.

Refunds:

  • Classes or instructors may be subject to change without notice.
  • If a class is cancelled due to low registration, a full refund will be issued.
  • Refunds will only be issued if notification of withdrawal is received 5 working days before the class or workshop start date.
  • Refunds will not be issued after the class or workshop start date except for medical reasons (doctor’s note required).
  • The $10 registration fee is non-refundable.

Please Note:

  • Art class registrants are mailed class brochures for one year after they last register.
  • WAG provides art supplies for the first adult class and for all children and teen classes. A list of materials required for adult programs is mailed or provided at the first class.
  • From time to time we photograph or video classroom activities and students’ work for educational and promotional purposes. Notice is given in advance, and students have the opportunity to opt out of the photography or video.
  • Personal data will not be shared, traded, or sold to any third parties. WAG reserves the right to use this information for our own statistical, mailing, and membership purposes.
  • Artwork left behind when classes end becomes the property of the WAG. Artwork must be retrieved within two weeks of the close of each session. WAG cannot be responsible for artwork not claimed by the deadline.
  • Please note that Studio administration hours fluctuate, [link] click here for the current hours of operation. Classes are not held on statutory holidays.

Contact

Studio Programs
300 Memorial Blvd
Winnipeg, MB
R3C 1V1
T 204-789-1766
F 204-772-6841
E studioprograms-assistant@wag.ca

Gallery Shop Terms & Conditions

Gift Certificates

Gallery Shop Gift Certificates are available in any amount and may be purchased by contacting the Gallery Shop at 204-789-1769 or by e-mail at galleryshop@wag.ca. Please note that Gift Certificates may only be redeemed in-store and cannot be used online.

Shipping

Shipping and handling rates are calculated separately for each shipping address. Items are shipped by Canada Post. Orders submitted outside of business hours (during evenings and weekends) will be processed on the next business day. Shipping time within Canada: 2 to 7 business days (depending on the region). Shipping time to the United States: 2 to 7 business days (depending on the region).

Return Policy

The Winnipeg Art Gallery does not offer cash refunds on Gallery Shop merchandise. Items can be returned within a 30 day period, and issued a store credit in the amount of the return. No returns whatsoever are available on reproductions and prints due to the fragile nature of these products. Merchandise returned for store credit must be in original condition unless received damaged or defective. To obtain a return authorization, please contact the Gallery Shop at 204-789-1769 or by e-mail at galleryshop@wag.ca. Shipping and handling charges are not refundable.

International Shipping

Most of our products can be shipped to international addresses. Recipients are responsible for paying all applicable customs, duties and taxes upon delivery. Shipping rates are calculated based on the destination. International customers should contact the Gallery Shop at 204-789-1769 or by e-mail at galleryshop@wag.ca to place an order.

Method of Payment

We accept Visa, MasterCard and American Express credit cards.

Taxation

Please note that orders are subject to sales taxes and value added taxes based on the shipping destination and type of product being shipped. (Books and non-book items are taxed differently.) The different tax categories for Goods and Services Tax (GST), Provincial Sales Tax (PST), Harmonized Sales Tax (HST) and Quebec Sales Tax (QST) are as follows:

Tax on books

  • Quebec: 5% GST
  • All other provinces and territories: 5% GST

Tax on the shipping charge (book orders)

  • Ontario: 5% GST
  • Quebec: 5% GST + 7.5% QST
  • New Brunswick, Newfoundland and Labrador, and Nova Scotia: 13% HST
  • All other provinces and territories: 5% GST

Tax on non-book Items

  • Ontario: 5% GST + 8% PST
  • Québec: 5% GST + 7.5% QST
  • New Brunswick, Newfoundland and Labrador, and Nova Scotia: 13% HST
  • All other provinces and territories: 5% GST

Tax on the shipping charge (non-book orders)

  • Ontario: 5% GST + 8% PST
  • Québec: 5% GST + 7.5% QST
  • New Brunswick, Newfoundland and Labrador, and Nova Scotia: 13% HST
  • All other provinces and territories: 5% GST

A note regarding orders to the United States
Orders to the United States are exempt from Canadian taxes on both the goods and the shipping. The U.S. Government may levy duties and taxes on shipments from Canada. The recipient of the order will be responsible for any such additional duties or taxes.

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