E-Commerce Sales – TERM

Job Summary:

Reporting to the Retail Operations Manager the position will be responsible for developing content for the shop website, including product photography, descriptions, item details, and promotions. Responsible for fulfilling, packing, and shipping online orders. Day-to-day customer service support to Gallery Shop.

Salary range: $33,834 – $42,297
Full time, 2 year term

Duties & Responsibilities:

Photograph products, edit photos, write and edit product descriptions, upload products to website.
Assist in content development for ShopWAG Instagram account
Assist customers in the selection of all merchandise – in-store and online
Responds to customer issues and order discrepancies including shipping damages.
Researches and suggests improvements to the online shop with the goal of increasing ecommerce sales in mind
Fulfill online orders: processing, picking items, packing, and shipping.
Receive new merchandise into POS system and into online shop
Operate the POS system for general sales and inventory information
Close and balance sales at the end of day
Unpacking and pricing new merchandise
Provides customer service support to Gallery Shop Sales associates when needed.
Responsible to provide best efforts to ensure a positive visitor experience for all facets

Job Requirements:

Computer training in POS system
Demonstrated experience with photography and Photoshop software
Experience with and knowledge of social media marketing tools
Ability to communicate effectively with staff, volunteers and the public with tact and diplomacy
Ability to work independently and without supervision
Experience with inventory management systems
Creativity, resourcefulness, flexibility and motivation

NOTE: Don’t meet every requirement? Studies have shown that women and/or persons who have been racialized are less likely to apply for jobs unless they meet every single qualification. At WAG-Qaumajuq, we are committed to building an inclusive and equitable workplace. If you are excited about this role, but your qualifications do not perfectly align with the job description, and/or you have experiential knowledge which would be an asset, we encourage you to apply and outline the applicable information in your cover letter. You may be the perfect candidate for this role or another within our organization.